If a reservation is cancelled:

• 22 or more days prior to the arrival date of the visitor - client, the prepayment is fully refunded (any potential expenses are charged to the client)
• 14 to 21 days prior to the arrival date of the visitor - client, 50% of the prepayment is refunded to the client (any potential expenses are charged to the client)
• 13 or less days prior to the arrival date of the visitor - client, the prepayment is not refunded.